You have the right to cancel your order up to 30 days after receiving it without providing any reason. After cancellation, you have an additional 30 days to return your product.

Conditions for Returns

Product Condition: To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be returned in the original packaging.

Non-returnable Items: Certain types of goods such as perishable items, personalized products, or hygiene-sensitive items (like beauty products) cannot be returned.

Return Process

Contact Us: To start a return, you must contact our customer service within 30 days of receiving your item via support@modinzi.com. Please mention your order number and the reason for the return.

Receive Return Instructions: You will receive return instructions and the return address after contacting customer service. The return address may vary depending on the type of product or location, so it is crucial to contact us before sending anything back.

Cost of Return

The direct cost of returning the goods is your responsibility.

Refund Process

Processing Time: We aim to process refunds within 5 days after receiving your returned item.

Refund Method: Refunds are processed via the original payment method used during the purchase.

Specific Scenarios

Damaged or Faulty Items: If you receive a damaged or faulty product, immediately contact us with photos of the damaged item. We will arrange a replacement or provide a refund as soon as possible.

Wrong Product Received: If you accidentally receive an incorrect product, contact us to receive the correct item without any additional cost.

Item Did Not Arrive: If your item has not arrived within the expected delivery timeframe, please contact us to investigate the situation and find an appropriate solution. Your order might still be on its way. Please review our shipping policy and check the status of your order on our tracking page.

Change of Mind: You can return any item within the specified timeframe, provided it meets our return conditions.

Cancellation: You can cancel your order within 24 hours after placement at no cost. If the order has already been shipped, you will need to wait until you receive the item and then follow the standard return process.

Exchanges: We do not accept exchanges. To exchange an item, return the item you have and place a new order once your return is approved. This ensures the fastest processing time.

Business Information

Website Name: Modinzi
Address: Buinervled 4, 2151 LD Nieuw-Vennep, Netherlands
Email: support@modinzi.com
Contact Form: here
Phone: +31 612642854
Company Number: 96960922
VAT Number: NL005240353B42

Customer Service Opening Hours
Monday to Friday: from 09:00 to 17:00
Saturday and Sunday: from 10:00 to 13:00
We strive to respond within one business day.