1. Is shipping free? Yes, we offer free shipping across Australia and the United Kingdom with no additional charges at checkout. Enjoy seamless shopping without any hidden fees.

2. How to return my package? If you would like to return a parcel, simply email us at support@modinzi.com, and we'll provide you with detailed return instructions to guide you through the process smoothly.

3. Where is my package? In your confirmation email, you'll find a Track & Trace code. Simply enter this code on our Track Your Order page to see the real-time location of your parcel. If you're unable to locate the code or encounter any issues, feel free to email us at support@modinzi.com — we're happy to assist you!

4. Which payment methods are offered? At Modinzi, you can pay by credit card or debit card. Payments are accepted in Euros (EUR), Australian Dollars (AUD) and British Pounds (GBP)

5. How do I place an order? When shopping at Modinzi, purchasing is simple and seamless. Follow these steps to place your order:

1. Add to Cart: Browse our selection, find your desired items, and add them to your shopping cart.
2. Proceed to Checkout: When you're ready to complete your purchase, click on your cart and proceed to the checkout page.
3. Enter Details: Fill in all required shipping and billing information to ensure a smooth delivery.
4. Select Payment Method: Choose your preferred payment option and confirm your order.
5. Order Confirmation: After successfully placing your order, you'll receive a confirmation email containing your order details and a Track & Trace number. You can use this number to monitor your package's delivery status in real-time.

If you have any questions or need assistance during the purchase process, don't hesitate to reach out to us at support@modinzi.com. We're here to help!

6. How long is the delivery time of my package? Our processing time is 1–3 business days and our shipping time is 5–12 business days, for both Australia and the United Kingdom.

7. How long does it take for a refund to be processed? From the moment the refund is initiated, it takes 1–5 days before you receive the money back in your account.

8. Can I modify or cancel my order after it is placed? Yes, you can cancel or modify your order within 24 hours of placing it. To make changes, simply send an email to support@modinzi.com, and our team will assist you promptly.

9. What should I do if I have not received a confirmation email? If you haven't received a confirmation email, please reach out to us at support@modinzi.com, and we'll ensure it is promptly resent to you.

10. What should I do if my payment is declined? If your payment is declined, please contact us at support@modinzi.com, and we'll resolve the issue promptly to ensure you can complete your checkout without any further delays.